Fulfillment Policy
Service Satisfaction Guarantee
We stand by the quality and effectiveness of our services. If you are not satisfied with our services for any reason, please contact our support team within 30 days of your purchase. We will work with you to resolve any issues to your satisfaction.
Refund Policy
Eligibility for Refunds:
- Refunds are available for the first 30 days of service. If you are not satisfied with our service within this period, you may request a refund.
- Refunds will not be provided for any service that has been used extensively or if there is clear evidence of significant use.
Requesting a Refund:
- To request a refund, please contact our sales support team via the contact form. Include your account details and the reason for your request.
- Refunds will be processed within 10 business days from the date of approval.
Non-refundable Services:
- Services that have been customized or tailored to your specific requirements.
- Advanced services like Advanced Analytics Reporting, Continuous Health Monitoring, and Auto-Scaling Support once these services have been fully implemented.
Cancellation Policy
Cancellation by the Customer:
- You may cancel your service at any time by contacting our support team.
- If you cancel the service within the first 30 days, you may be eligible for a full or partial refund based on the usage and terms mentioned above.
- After the first 30 days, no refunds will be provided for cancellations, but you will not be billed for subsequent billing cycles.
Cancellation by Siteplate:
- We reserve the right to cancel your service at any time due to misuse, violation of our terms of service, or non-payment.
- If Siteplate cancels your service due to misuse or violation of terms, no refunds will be provided.
Non-refundable Services:
- Services that have been customized or tailored to your specific requirements.
- Advanced services like Advanced Analytics Reporting, Continuous Health Monitoring, and Auto-Scaling Support once these services have been fully implemented.
Changes to the Policy
Siteplate reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
Privacy Policy
Privacy Policy
Effective Date: May 25, 2024
At Siteplate, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.siteplate.com], use our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
Personal Information - We may collect personal information that you provide directly to us, such as:
- Name
- Email address
- Phone number
- Billing address
- Payment information
- Account credentials
Automatically Collected Information - When you visit our website or use our services, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Referring URL
- Pages visited and time spent on the site
- Log files and usage data
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services
- To process and complete transactions, including payment processing
- To improve our website, services, and user experience
- To communicate with you, including sending you updates, promotional materials, and support
- To monitor and analyze usage and trends to improve our services
- To enforce our terms, conditions, and policies
- To comply with legal and regulatory requirements
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: To protect and defend our rights, property, and the safety of our users, employees, and the public.
4. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request access to your personal data that we hold.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
- Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
- Restriction: You have the right to request that we restrict the processing of your personal data.
- Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to the processing of your personal data in certain circumstances.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
Terms of Service
Terms of Service
Effective Date: May 25, 2024
Welcome to Siteplate. By accessing or using our website [www.siteplate.com] and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services.
2. Description of Services
Siteplate provides AI-powered load balancing and serverless application management services. Our services include Intelligent Traffic Management, Elastic Load Distribution, Seamless Server Cost Optimization, Cloud Agnostic Performance Enhancement, Advanced Analytics Reporting, Continuous Health Monitoring, and Auto-Scaling Support.
3. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our services. By using our services, you represent and warrant that you meet these requirements.
4. Account Registration
To use certain features of our services, you may need to register for an account. You agree to:
- Provide accurate, current, and complete information during the registration process.
- Maintain and promptly update your account information.
- Maintain the security of your account and accept all risks of unauthorized access.
- Notify us immediately if you discover or suspect any security breaches related to your account.
5. User Responsibilities
You agree not to:
- Use our services for any unlawful purpose or in violation of any local, state, national, or international law.
- Violate or encourage others to violate the rights of third parties, including intellectual property rights.
- Interfere with or disrupt the services or servers or networks connected to the services.
- Use any robot, spider, scraper, or other automated means to access our services for any purpose without our express written permission.
- Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
6. Fees and Payment
- Fees: You agree to pay all fees specified for the services you select. Fees are non-refundable except as provided in our Refund Policy.
- Payment: Payment must be made by a valid credit card or other payment method accepted by us. You authorize us to charge your payment method for the services you select.
7. Intellectual Property
- Ownership: All content and materials on our website and services, including text, graphics, logos, and software, are the property of Siteplate or its licensors and are protected by intellectual property laws.
- License: We grant you a limited, non-exclusive, non-transferable license to access and use our services for your personal or internal business use, subject to these Terms of Service.
8. Termination
- By You: You may terminate your account at any time by contacting us via the Contact Form. Upon termination, you must cease all use of our services.
- By Us: We may terminate or suspend your account and access to our services immediately, without prior notice or liability, if you breach any of these Terms of Service or for any other reason.
9. Limitation of Liability
To the fullest extent permitted by law, Siteplate and its affiliates, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the services.
- Any unauthorized access to or use of our servers and/or any personal information stored therein.
- Any interruption or cessation of transmission to or from our services.
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.
10. Indemnification
You agree to indemnify and hold harmless Siteplate and its affiliates, officers, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:
- Your access to or use of the services.
- Your violation of these Terms of Service.
- Your violation of any third-party right, including without limitation any intellectual property right or privacy right.
11. Governing Law
These Terms of Service and any disputes arising out of or relating to these terms or our services shall be governed by and construed in accordance with the laws of Wyoming, United States of America, without regard to its conflict of law principles.
12. Changes to Terms of Service
We may update these Terms of Service from time to time. We will notify you of any changes by posting the new Terms of Service on our website. You are advised to review these Terms of Service periodically for any changes. Your continued use of the services after the posting of changes constitutes your acceptance of such changes.